Returns & Exchanges

At Goddiva US, we want you to feel glamorous in every purchase, which is why we offer a 14-day return window for items in their original, unworn condition with all tags attached. Please note that for hygiene reasons, earrings and face masks cannot be returned unless faulty.

1

Initiate Your Return

Log into our online returns portal using your order number and email address to select the items you wish to send back.

2

Pack Your Items

Securely place the items in their original packaging, ensuring all Goddiva designer tags and security ribbons remain intact.

3

Ship the Package

Print your prepaid shipping label from the portal and drop off the package at your nearest authorized courier location.

4

Receive Your Refund

Once our quality control team inspects your return, a refund will be processed to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing